Return of Goods

RETURN OF GOODS
 The Customer has the right to cancel the Order at any time before the receipt of the Goods and after the receipt of the Goods - within 7 days* after the receipt of goods from the online store. 
 Return of the Goods of proper quality is possible if its resalable condition, factory tags, labels, consumer properties, as well as the document confirming the fact and conditions of purchase of the said Goods are preserved. Return of goods that were in use is not allowed**
Return in Russia.
1. Contact us by phone/WhatsApp: +7-968-706-99-99 or by e-mail: [email protected]
2. Fill in the Return of Goods form.
3. Send the parcel at your expense by any delivery company to the address: office 2, 282/2 Mira St., Stavropol, the Stavropol Territory, 355017
4. Place the Return form together with the returned goods in a tight bag.
5. Period of processing and approval of return at the warehouse is from 1 to 4 business days.
6. After the refund is approved, we will make the refund transfer to the card or bank account within 1 to 10 banking days, for this purpose it is necessary to fill in full details for the transfer of money in the Return form. Please note that the refund depends on the speed of processing your transaction by your Bank and may take up to 30 banking days. 
7. Refunds are made after deducting the amount paid for shipping at time of placing the order***
 Returns to other countries.
1. Contact us by phone/WhatsApp: +7-968-706-99-99 or by mail: [email protected]
2. Fill in the Return of Goods form.
3. Send the parcel at your expense by any delivery company to the address: office 2, 282/2 Mira St., Stavropol, the Stavropol Territory, 355017
4. After the refund is approved, we will make the refund transfer to the card or bank account within 30 business days, for this purpose it is necessary to fill in full details for the transfer of money in the Return form. Please note that the refund depends on the speed of processing your transaction by your Bank. No cash refund is provided.

 
*In accordance with paragraph 21 of the Russian Federation Government Decree dated September 27, 2007 N 612 “On Approval of the Rules for the Sale of Goods by Remote Means”
In accordance with paragraph 1 of Article 25 of the Russian Federation Law “On Protection of Consumer Rights” dated February 7, 1992 under No. 2300-1
In accordance with paragraph 4 of Article 26.1 of the Russian Federation Law “On Protection of Consumer Rights” dated February 7, 1992 under No. 2300-1, in case of refusal of the consumer from the goods, the seller must return to him the amount of money paid by the consumer under the contract, except for the costs of the seller for delivery of the returned goods from the consumer, not later than 10 (ten) days from the date of the consumer's request.